Consumer Contract Litigator

Aviva plc; West of England; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

8% Bonus

Pension up to 14%

29 days holiday

Private medical

Share plans

Discounts on Aviva products

Matching Share Plan

Save As You Earn

Volunteering days

Cycle to work

Wellbeing support

Job summary

Aviva plc in the UK is seeking a Consumer Contract Litigator to join the Contracts team in Bristol or Leeds, offering a 50% hybrid working pattern and a salary around £40,000.

You will manage a varied caseload of consumer contract claims funded through legal expenses insurance, provide practical legal advice, guide clients through the claims process, and progress cases to resolution while recovering costs and maintaining case records.

Qualifications

• Solicitor or Legal Executive qualification or equivalent experience.
• Experience with contract litigation and small claims.
• Ability to work under pressure with high attention to detail.
• Excellent communication with clients, stakeholders and peers.
• Experience collaborating within a high performing team.

Responsibilities

• Manage a varied caseload of consumer contract claims.
• Provide clear, practical legal advice to clients.
• Guide clients through the claims process and progress cases to resolution.
• Assist in recovering costs and maintaining accurate case records.
• Support improvements that enhance customer outcomes and department performance.

Skills

Solicitor or Legal Executive

Contract litigation experience

Attention to detail

Client communication

Team collaboration

Job description

Location: Bristol or Leeds – 50% hybrid

Consumer Contract Litigator– Salary circa £40,000

A bit about the job:

As a Consumer Contract Litigator, you'll join our Contracts team, managing a varied caseload of consumer contract claims funded through legal expenses insurance. You'll provide clear, practical legal advice, guide clients through the claims process, and proactively progress cases to resolution while ensuring fair customer outcomes. You'll also play a key role in recovering costs, maintaining accurate case records, and supporting continuous improvement initiatives that enhance both the customer experience and the performance of the department.

We support you to shine DLG Legal Services is a legal services business, wholly owned by Aviva plc but operating independently as a law firm that is fully regulated by the Solicitor Regulation Authority. Joining us means combining the expertise of a specialist law firm with the support and opportunities that come from being part of Aviva.

Skills and experience we’re looking for:

• Solicitor or Legal Executive, or have experience at an equivalent level.
• Experience of contract litigation, including managing Small Claims matters. Fast Track litigation experience is desirable.
• Ability to work well under pressure with high attention to detail.
• Ability to communicate effectively with clients, stakeholders and peers.
• Experience of collaborating within a high performing team.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £40,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity: 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Planand share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.