Litigated Motor Claims Handler

Davies; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Litigated Motor Claims Handler to assist with Road Traffic Accident claims. This role involves managing a portfolio of litigated small claims track files and requires effective negotiation skills. The ideal candidate will receive training and support to develop their skills in litigated file handling. Benefits include a comprehensive incentive plan, holiday options, and health care support.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service benefit

Pension contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• Established experience in law through education or practice.
• File handling experience within a law firm or insurance company.

Responsibilities

• Manage a caseload of Small Claims Track cases.
• Conduct telephone discussions and negotiations for case settlements.
• Draft court documents and prepare witnesses.

Skills

Communication

Negotiation

Attention to Detail

Teamwork

Education

Law Education

Job description

Litigated Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

To assist with Litigated Road Traffic Accident claims and, where required, to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a Supervisor.

The role involves handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively, utilising effective telephone negotiation techniques to obtain appropriate settlements.

This position is ideal for someone looking to take their first steps into litigated file handling and develop the necessary skills to manage a full litigated caseload. Induction and ongoing training will be provided, along with support and mentoring from a senior handler or supervisor.

Key Accountabilities

• Manage a caseload of Small Claims Track cases, ensuring deadlines are met through effective planning and organisation.
• Achieve performance targets and uphold quality standards.
• Analyse evidence to develop initial case strategies on liability and quantum.
• Conduct telephone discussions and negotiations with clients, defendants, third-party insurers, and solicitors to facilitate efficient case settlement and cost apportionment.
• Prepare witnesses, assess evidence, and draft statements.
• Draft court documents and meet all court deadlines.
• Instruct, brief, and liaise with Counsel.
• Guide defendants through the litigation process and set appropriate expectations.
• Maintain accurate case management, billing, and management information records to support business decisions.
• Delegate tasks to team members where appropriate.
• Handle correspondence and calls within service level agreements.
• Update reports upon receipt of new evidence.
• Comply with client guidelines and ensure timely updates on case progress.
• Keep files within ISO 9001 guidelines.
• Ensure adherence to SRA Standards & Regulations.
• Working hours are 35 hours per week, Monday to Friday, 9am to 5pm, with a 1-hour unpaid lunch break. The role can be based in Liverpool or Leeds.

Experience, Skills, and Qualifications

• Established experience in law through education or practice.
• File handling experience within a law firm or insurance company.
• Good understanding of the Highway Code and basic road traffic principles.
• Ability to plan and prioritise workloads efficiently in a process-driven environment.
• Proactive attitude with a drive to develop professionally.
• Excellent listening, verbal, and written communication skills.
• Attention to detail and ability to follow instructions accurately.
• Sensitivity and tact when needed.
• Ability to work effectively within a team.
• Basic knowledge of Court Practice Rules.

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (option to buy/sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and wellbeing resources
• Death In Service benefit after 1 year of service
• Pension contribution: 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*After successful completion of probation.