Motor Claims Handler - ULR Team

Davies; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Motor Claims Handler to join their ULR Team. In this pivotal role, you will manage pre-litigated and low-value litigated motor claims for corporate clients, ensuring efficient case handling from inception to settlement. You will collaborate closely with colleagues to deliver exceptional service, while also mentoring new team members. This hybrid position offers a dynamic work environment, allowing you to balance office and remote work, making it an ideal opportunity for those looking to advance their career in claims management.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 years’ service

Pension Contribution

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Access to Online Discount Sites

Qualifications

• Essential ULR RTA handling experience with litigation knowledge desirable.
• Experience with full claim cycle and customer service is required.

Responsibilities

• Manage a caseload of pre-litigated and litigated motor claims efficiently.
• Support high service levels and mentor team members.

Skills

ULR RTA handling experience

Full Claim cycle experience

Customer service experience

Negotiation skills

Communication skills

Organisational skills

Attention to detail

Ability to mentor

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Motor Claims Handler - ULR Team

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of pre-litigated and Low Value Litigated Motor Claims for our Corporate clients. This role will be based in our ULR Motor Team.

Key Accountabilities

1. To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
2. To effectively and efficiently manage a caseload of litigated motor claims up to £10k.
3. Identify cases for early litigation with high prospects of success and low risk.
4. To support delivery of consistently high levels of service and productivity.
5. To work closely with colleagues within the firm to deliver consistently high levels of service.
6. To input accurate data and ensure data maintenance.
7. Interact and communicate with clients.
8. Mentoring, training and to be the technical referral point for other team members.

Working Hours

35 hours per week
Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool. This role is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

1. ULR RTA handling experience of pre-litigated matters is essential, litigation knowledge would be desirable.
2. Full Claim cycle experience, from initial quantum assessment, liability investigation and settlement negotiation.
3. Experience of using Microsoft Word, Excel and email.
4. Customer service experience.
5. Excellent attention to detail.
6. Negotiation skills.
7. Communication skills.
8. Organisational skills.
9. Ability to mentor and support new starters.

Desirable:

1. Litigation claims handling.
2. Knowledge of Loss of Use/Loss of Standing Charge desirable.
3. Mentoring junior members of the team.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation