Motor Claims Handler

Davies; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Motor Claims Handler, where you will manage a portfolio of litigated small claims track files. This dynamic role involves effective negotiation techniques and communication with various stakeholders to settle claims efficiently. You will ensure compliance with court deadlines while maintaining high-quality standards. With a hybrid working model, you can enjoy the flexibility of remote work while being part of a supportive team. This is an exciting opportunity to develop your legal skills in a collaborative environment focused on sustainability and success.

Benefits

25 days holiday + buy/sell option

Health and wellbeing support

Death in Service after 1 year

Pension contributions

Cycle to Work scheme

Gym Flex

Online discounts

Attraction tickets

Qualifications

• Legal experience through education or practice is essential.
• File handling experience in law or insurance is preferred.

Responsibilities

• Manage a caseload of Small Claims Track cases efficiently.
• Negotiate settlements with clients, defendants, and insurers.
• Prepare court documents and ensure compliance with deadlines.

Skills

Legal experience

File handling

Communication skills

Attention to detail

Teamwork skills

Understanding of highway code

Process-driven efficiency

Education

Legal education

Job description

Motor Claims Handler

Department: Client Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

We are seeking a Small Claims Handler to manage a portfolio of litigated small claims track files under supervision. This role involves handling quantum and liability cases efficiently, using effective negotiation techniques to settle claims appropriately.

Key Accountabilities

1. Manage a caseload of Small Claims Track cases, ensuring court deadlines are met through effective planning.
2. Achieve performance targets and maintain quality standards.
3. Analyze evidence to develop case strategies on liability and quantum.
4. Communicate with clients, defendants, insurers, and solicitors to negotiate settlements.
5. Prepare witnesses, assess evidence, and draft statements.
6. Draft court documents and meet all court deadlines.
7. Instruct and liaise with Counsel.
8. Guide defendants through litigation and set expectations.
9. Maintain case management and billing records accurately.
10. Delegate tasks appropriately within the team.
11. Handle correspondence and calls within service level agreements.
12. Update reports with new evidence.
13. Adhere to client guidelines and ISO 9001 standards.
14. Ensure compliance with SRA Standards & Regulations.

Working Hours

35 hours/week, Monday to Friday, 9am-5pm, with 1 unpaid hour for lunch. The primary location is The Parklands, Bolton, with a hybrid working model (1 day in-office, 4 days remote).

Experience, Skills, and Qualifications

• Legal experience through education or practice.
• File handling experience in law or insurance.
• Understanding of highway code and road traffic laws.
• Ability to prioritize and plan workloads.
• Efficiency in process-driven environments.
• Positive attitude and willingness to develop.
• Excellent communication skills, both verbal and written.
• Attention to detail and ability to follow instructions.
• Sensitivity and tact when needed.
• Teamwork skills.
• Basic knowledge of Court Practice Rules.

Values

Our culture focuses on sustainability and success, guided by our core values:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• 25 days holiday + opportunity to buy/sell 3 days.
• Health and wellbeing support (e.g., Simply Health, WeCare).
• Death in Service after 1 year.
• Pension contributions (5% employee, 3% employer).
• Cycle to Work, Tech, and Season Ticket schemes.
• Gym Flex, online discounts, and attraction tickets.