Claims Handler CH3

Davies; Liverpool; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their Liverpool team. This role involves managing a caseload of pre-litigated motor claims, with a focus on personal injury cases. You will ensure high service levels, collaborate with colleagues, and mentor new team members. The position offers a hybrid working model, allowing for flexibility while maintaining strong team connections. With a commitment to employee wellbeing and professional growth, this opportunity is perfect for those looking to advance their legal career in a supportive environment.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death in Service benefit

Pension contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to online discount sites

Qualifications

• Experience with motor PI claims under the predictive costs regime is desirable.
• Pre-litigation experience and handling claims outside of the MOJ regime.

Responsibilities

• Manage a caseload of pre-litigated motor claims from inception to settlement.
• Communicate effectively with clients and support team members.

Skills

Motor PI Claims Management

Customer Service

Negotiation Skills

Attention to Detail

Organizational Skills

Mentoring

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Claims Handler CH3

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Are you ready to open new doors in your legal career? We are seeking a Claims Handler (CH3) to join our Liverpool team. The Claims Handler will manage a caseload of pre-litigated motor claims, including Personal Injury (PI), from inception to settlement.

Key Accountabilities

• Manage a caseload of pre-litigated motor claims, including PI, efficiently from inception to settlement.
• Support the delivery of high levels of service and productivity.
• Collaborate with colleagues to ensure consistent service quality.
• Accurately input and maintain data.
• Communicate effectively with clients.
• Mentor and train team members; serve as a technical referral point.
• Audit files as required.

Working Hours: 35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. The primary location is the Liverpool Office, with a hybrid working model (1 day in the office, 4 days remote).

Experience, Skills, and Qualifications

• Experience with motor PI claims under the predictive costs regime is desirable.
• Experience with the MOJ portal, stages 1 and 2.
• Pre-litigation experience.
• Experience handling claims outside of the MOJ and predictive cost regimes.
• Mentoring experience is desirable.
• Proficiency in Microsoft Word, Excel, and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation, communication, and organizational skills.
• Ability to mentor and support new starters.

Our Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our four core values are:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• 25 days holiday per year, increasing with service (option to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support, and wellbeing resources.
• Death in Service benefit after 1 year of service.
• Pension contribution: 5% Employee / 3% Employer.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to online discount sites and other perks.

*After successful probation period.