Claims Handler CH3

Davies; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Liverpool is seeking a Claims Handler to manage motor claims for corporate clients. This role involves overseeing the full claims cycle, mentoring team members, and ensuring high service levels. The position is hybrid, allowing flexibility in work location.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year

Pension contribution

Employee Volunteering Programme

Cycle to Work Scheme

Discounted tickets for Merlin Attractions

Qualifications

• Experience managing the full claim cycle.
• Ability to mentor and support new starters.

Responsibilities

• Manage a caseload of pre-litigated and litigated motor claims.
• Support delivery of high service levels and productivity.
• Collaborate with colleagues to ensure service quality.

Skills

Customer service

Negotiation

Communication

Organizational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Claims Handler CH3

Department: Client Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of pre-litigated and Low Value Litigated Motor Claims for our Corporate clients.

Key Accountabilities

• Manage a caseload of pre-litigated motor claims up to £100k, including high value/complex matters, from inception to settlement.
• Manage a caseload of litigated motor claims up to £100k.
• Identify cases suitable for early litigation with high prospects.
• Support the delivery of high levels of service and productivity.
• Collaborate with colleagues to ensure consistent service quality.
• Accurately input and maintain data.
• Communicate effectively with clients.
• Mentor, train, and serve as a technical referral point for team members handling pre-litigation and litigated claims.

Working Hours

35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch.

The primary location for this role is Liverpool. It is a hybrid role, working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of managing the full claim cycle, including initial quantum assessment, liability investigation, and settlement negotiation.
• Proficiency in Microsoft Word, Excel, and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation and communication skills.
• Strong organizational skills.
• Ability to mentor and support new starters.

Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our four core values are:

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and virtual wellbeing services
• Death In Service – after 1 year of service
• Pension contribution: 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*After successfully completing probation.