Motor Claims Handler - CH3

Davies; Liverpool; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated Claims Handler to join their Liverpool team. This exciting opportunity involves managing a diverse caseload of pre-litigated motor claims, ensuring high service levels, and mentoring junior team members. The role offers a blend of office and remote work, creating a flexible environment for productivity. With a strong focus on collaboration and innovation, this company is committed to supporting its employees' growth and well-being. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this role is perfect for you.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service after 1 year

Pension Contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• Experience in handling motor PI claims is desirable.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage a caseload of pre-litigated motor claims from inception to settlement.
• Input accurate data and ensure data maintenance.

Skills

Customer service experience

Negotiation skills

Communication skills

Organisational skills

Attention to detail

Ability to mentor and support new starters

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Motor Claims Handler - CH3

Application Deadline: 6 March 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Is it time to open new doors in your legal journey? We are seeking a Claims Handler (CH3) to join our Liverpool team. The claims handler will be responsible for managing a caseload of pre-litigated motor claims including PI from inception to settlement.

Key Accountabilities

1. Effectively and efficiently manage a caseload of pre-litigated motor claims including PI from inception to settlement.
2. Support delivery of consistently high levels of service and productivity.
3. Work closely with colleagues within the firm to deliver consistently high levels of service.
4. Input accurate data and ensure data maintenance.
5. Interact and communicate with clients.
6. Mentor, train, and serve as the technical referral point for other team members.
7. Audit files, if required.

Working Hours: 35 hours per week, Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

1. Experience of dealing with motor PI claims under the predictive costs regime is desirable.
2. Experience of the MOJ portal, stages 1 and 2.
3. Pre-litigation experience.
4. Experience of handling claims outside of the MOJ and the predictive cost regime.
5. Experience of mentoring is desirable.
6. Experience of using Microsoft Word, Excel and email.
7. Customer service experience.
8. Excellent attention to detail.
9. Negotiation skills.
10. Communication skills.
11. Organisational skills.
12. Ability to mentor and support new starters.

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our four values are at the heart of everything we do:

1. We are connected.
2. We are Dynamic.
3. We are Innovative.
4. We succeed together.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering various topics.
• Death In Service – after 1 year of service.
• Pension Contribution based 5% Employee / 3% Employer.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

*after successfully completing probation.