Motor Claims Handler

TN United Kingdom; Liverpool; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Handler to join its dynamic Motor Claims team. In this role, you will be the first point of contact for customers, providing a professional and empathetic service. You will manage a caseload of Pre-Litigated Motor Claims, ensuring compliance with client SLAs and maintaining high-quality service standards. This position offers excellent benefits, including a rewarding platform, generous holiday allowance, and opportunities for professional development. Join a supportive team that values your contributions and fosters a collaborative environment.

Benefits

Reward platform – discounts for over 800 retailers

25 days holiday (rising with service)

Development, training, and professional qualifications

Pension, 5% employee and 5% employer contribution

Cycle to Work Scheme

Enhanced maternity, paternity and adoption pay

Wellbeing centre

EAP; 24/7 confidential helpline

Flexible working options

Life assurance: x4

Qualifications

• Minimum 5 years of claims handling experience required.
• Strong communication and negotiation skills are essential.
• Supervisory experience is desirable.

Responsibilities

• Proactively manage a caseload of motor claims from inception to settlement.
• Ensure quality service standards and productivity levels are maintained.
• Assist with training and mentoring junior team members.

Skills

Claims Handling

Communication Skills

Negotiation Skills

Organizational Skills

Supervisory Experience

Client Relationship Management

Job description

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At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

Key Responsibilities

• To pro-actively manage a caseload of motor claims
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring junior team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge and Expertise

• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills

#INDUKI

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.