Claims Handler

Davies; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Bolton is seeking a Claims Handler for their Motor Claims team. The role involves managing customer claims, providing excellent service, and coordinating with various teams. Ideal candidates should possess strong communication skills and attention to detail, with a focus on customer satisfaction. The position offers a permanent, full-time contract with various benefits including a pension scheme, flexible working options, and opportunities for professional development.

Benefits

Pension scheme with 5% contributions

Leadership training program

Flexible working options

Holiday entitlement starting at 25 days

Qualifications

• Basic customer service experience required.
• Motor claims experience is desirable.

Responsibilities

• Handle phone claims reported by drivers.
• Manage a caseload of Pre-Litigated Motor Claims.
• Deliver high-quality customer service via phone and email.

Skills

Customer Service

Attention to Detail

Organizational Skills

Job description

Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

At Davies, people are at the heart of all we do. Our values emphasize that we succeed together, making our business a great place to work.

Davies Group is recruiting a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of contact for our customers via telephone. You need to be a great communicator, dedicated to providing professional and empathetic service, with experience in commercial motor claims. The Claims Handler will manage a caseload of Pre-Litigated Motor Claims, including personal injury, from inception to settlement.

What will your day look like:

1. Handle phone claims reported by drivers.
2. Enter email notifications of claims into Davies/Client claims system.
3. Coordinate with our motor repairers on the progression of damaged vehicles, updating customers and Davies claims systems.
4. Collaborate with Davies engineering team to ensure claim progress.
5. Deliver high-quality customer service via phone and email.
6. Meet set client service levels.
7. Maintain quality service standards and productivity.
8. Manage daily diary systems and handle inbound calls efficiently.
9. Perform additional tasks as assigned by the Team Leader.

Knowledge and Abilities:

• Basic customer service experience.
• Motor claims experience is desirable but not essential.
• Excellent attention to detail.
• Strong customer service skills.
• Organizational skills.
• Ability to manage workload through task management.
• Ability to work independently and as part of a team.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training program
• Funding for professional qualifications
• Learning opportunities at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programs

Financial Health

• Pension scheme with 5% employee and 5% employer contributions
• My Choices at Davies benefits, including high street discounts and financial wellbeing resources
• Life assurance: 4x salary
• Refer a Friend scheme
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Wellbeing and Flexibility

• Wellbeing centre offering various support programs
• Discounts with UK retailers
• 24/7 confidential helpline (EAP)
• Holiday entitlement starting at 25 days, increasing with service
• Flexible working options: hybrid, remote, or office-based
• Dress code flexibility
• Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbatical, baby loss)
• Additional flexible benefits, including holiday purchase, health cash plans, and BUPA dental plans