Motor Claims Handler

Davies; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Liverpool is seeking a Motor Claims Handler to manage pre-litigated motor claims. The role involves excellent communication, attention to detail, and a proactive approach to handling claims. The successful candidate will benefit from a supportive environment with opportunities for professional development and a comprehensive benefits package.

Benefits

25 days holiday

Leadership training programme

Flexible working options

Pension with 5% contributions

Employee Resource Groups

Qualifications

• Minimum 5 years claims handling experience.
• Supervisory experience is desirable.

Responsibilities

• Proactively manage a caseload of motor claims.
• Maintain accurate data on relevant case management systems.
• Ensure quality service standards and productivity levels are maintained.

Skills

Attention to Detail

Communication

Negotiation

Organisational Skills

Client Relationship Skills

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

At Davies, people are at the heart of everything we do. Our values emphasize success together, making our business a great place to work. You will be valued, supported, and receive excellent benefits, including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service, plus the option to purchase up to 5 extra days a year)
• Development, training, and professional qualifications

Davies Group is recruiting a Claims Handler to join our Motor Claims team. As a Handler, you will be the first point of contact for our customers via telephone. You should be a great communicator, dedicated to providing professional and empathetic service, with experience in commercial motor claims. The Claims Handler will manage a caseload of pre-litigated motor claims, including personal injury, from inception to settlement.

Key Responsibilities

• Proactively manage a caseload of motor claims
• Maintain accurate data on relevant case management systems
• Comply with set client SLAs
• Ensure quality service standards and productivity levels are maintained
• Allocate new claims and develop strategies
• Perform supervisory tasks appropriate to the level
• Assist with training and mentoring junior team members
• Undertake additional tasks as assigned by the Team Leader
• Attend client review meetings and assist with client project work as applicable
• Build and maintain excellent relationships with clients

Skills, Knowledge and Expertise

• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• Ability to manage own workload effectively
• Ability to work independently and as part of a team
• Strong client relationship skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Learning opportunities through Thrive at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension with 5% employee and 5% employer contributions
• My Choices at Davies: High Street discounts and financial wellbeing resources
• Life assurance: x4 salary
• Refer a Friend scheme
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre offering move, munch, money, and mind focus
• Discounts with numerous UK retailers
• EAP: 24/7 confidential helpline
• Holiday entitlement increases with service: 25 days, 26 days after 5 years, 27 days after 10 years
• Flexible working options: hybrid, work from home, or office
• Dress for your day policy
• Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbatical, baby loss, miscarriage)
• Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan