Linen Porter

Heeton Concept Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing hotel group in the City of Edinburgh is looking for a Linen Porter to uphold cleanliness and hygiene across the hotel. You will manage the linen room, ensuring sufficient stock and assisting with guest requests. The ideal candidate should possess a positive attitude, strong communication, and a commitment to high customer service standards. The position offers potential for career growth and various employee benefits, making it a great opportunity for reliable team players.

Benefits

Increased annual leave

Employee discount rates

Referral scheme

Life Assurance and Income Protection

Voluntary benefits like buy holiday scheme

Employee recognition rewards

Retention bonus after 3 and 6 months

Qualifications

• Ability to work independently and within teams.
• Willingness to multi-skill in various operations.

Responsibilities

• Maintain hygiene standards in linens and guest areas.
• Sort, count, and manage linen stock adequately.
• Respond to guest requests and maintain satisfaction.

Skills

Positive attitude

Good communication skills

Customer service orientation

Teamwork experience

Flexibility

Job description

As a linen porter, you will maintain high standards of hygiene and cleanliness in the linen room, bedrooms and public areas as specified by the Supervisor to create a pleasant environment for our guests. To support the housekeeping department by working in the linen room, ensuring sufficient linen is available for daily operation, and maintaining the required productivity and standards in the housekeeping department.

Your day to day

• Perform the sorting, counting and recording of all linen to ensure sufficient stock is available
• Check all laundry in and out, ensuring all documentation is checked and completed as necessary
• Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• Check all linen cupboards regularly and ensure they are maintained in a tidy organised manner and fully stocked
• Receive and store housekeeping deliveries, place them in appropriate/designated storage cupboards
• Clean carpets and upholstery
• Report any maintenance issues or faults using the company process.
• Count the rejected linen and place it in red laundry bags
• Ensure that all linen trolleys, cupboards and all items of guest service are stocked as required
• Provide guests with requested service at all times
• Open sofa beds and move mattresses.
• Dispose of waste accordingly
• Handle guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude.
• Good communication skills.
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Ability to work on their own or in teams.
• Flexible and reliable.
• Experience working as part of a team.
• Flexibility to work a variety of shifts.
• Willingness to multi-skill.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.