Life Claims Assessor: Empathetic, End-to-End Expert

Aviva; York and North Yorkshire; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a Protection Specialist Claims Assessor to assess life-related claims and provide empathetic support to customers. The role involves managing claims from investigation to outcome while delivering sensitive information with care. Ideal candidates will have experience in claims assessment and excellent communication skills. The position offers a competitive salary, bonuses, and a generous pension scheme with various benefits including flexible working options.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Retailer discounts

Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including cycle to work

Wellbeing support

Qualifications

• Experience in assessing life-related products (e.g., life insurance, terminal illness).
• Strong communication skills to support vulnerable customers.
• Ability to manage claims independently and adapt to changes.

Responsibilities

• Assess life, terminal illness and critical illness claims.
• Guide customers through their claims journey.
• Manage a portfolio of claims and improve processes.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Attention to detail

Confidence in making decisions

Job description

A leading insurance provider in the United Kingdom is seeking a Protection Specialist Claims Assessor to assess life-related claims and provide empathetic support to customers. The role involves managing claims from investigation to outcome while delivering sensitive information with care. Ideal candidates will have experience in claims assessment and excellent communication skills. The position offers a competitive salary, bonuses, and a generous pension scheme with various benefits including flexible working options.