Library Customer Advisor: Inspire, Connect & Support

Dorset Council; Ferndown; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local government authority in Ferndown is looking for a Customer Advisor to join their Library Service. In this part-time role, you will enrich lives through tailored support and community engagement activities. Responsibilities include providing high-quality customer service, facilitating access to resources, and organizing engaging events. The ideal candidate will have strong communication skills, a passion for community service, and the ability to work flexibly across multiple locations. This role offers opportunities for personal and professional development.

Benefits

Flexible working opportunities

Accessibility support

Training and development programs

Qualifications

• Experience in a face-to-face customer service role.
• Ability to engage with diverse communities.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Deliver high standards of customer service.
• Assist users in accessing library resources.
• Organize multi-generational activities and events.

Skills

Customer service

IT systems

Communication

Organizational skills

Resilience under pressure

Teamwork

Tools

Microsoft Office

Job description

A local government authority in Ferndown is looking for a Customer Advisor to join their Library Service. In this part-time role, you will enrich lives through tailored support and community engagement activities. Responsibilities include providing high-quality customer service, facilitating access to resources, and organizing engaging events. The ideal candidate will have strong communication skills, a passion for community service, and the ability to work flexibly across multiple locations. This role offers opportunities for personal and professional development.