Library Assistant

Calderdale Council; Halifax; On-site; GBP 23,000 - 28,000; Full time

Job summary

A local government entity in Halifax is seeking an individual for a front-line library role, focusing on community engagement and customer service. The position involves assisting patrons with digital resources, promoting library services, and providing general support. Ideal candidates will have experience in customer service, a good educational background, and a willingness to engage in promotional activities. This role offers flexible working opportunities and welcomes applications from diverse communities.

Qualifications

• Experience working with the public in a library or customer service environment.
• Good general level of education.
• Experience using online services and computer systems.

Responsibilities

• Assist customers in using public computer facilities and Wi-Fi.
• Provide guidance on accessing online services.
• Participate in promotional activities.

Skills

Customer service experience

Literate and numerate

Familiarity with computerised systems

Promotional activity participation

Job description

Job Overview

This is a key front‑line post, vital to the delivery of quality library services throughout Calderdale.
Forget the traditional view of a library, we are now vibrant community hubs offering a safe space for all. A modern library service doesn’t only offer books – we also provide digital services, community engagement, a social experience, access to lifelong learning, and a warm welcome for everyone.
Calderdale Libraries participate in the Warm Welcome scheme every year, supporting the Council’s commitment to helping residents with the cost‑of‑living crisis.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community.

Requirements

• Experience of working with the public in a library or other customer service environment (paid or voluntary).
• Literate and numerate, with a good general level of education.
• Willingness to participate in promotional activities to keep libraries relevant to local communities.
• Experience of working with computerised systems and using online services.

Responsibilities

• Assist customers in using public computer facilities, Wi‑Fi, wireless printing and scanning, digital books and apps.
• Provide general support and guidance on accessing online services.
• Participate in promotional activities to promote library services.

Work Environment and Flexibility

• Calderdale has 12 libraries across the borough; staff may be asked to work flexibly across different sites.
• Potential duties include lone working, key holding, building responsibilities and cash management.
• Staff should expect to be on their feet for large parts of the day in busy buildings with customers, groups, events and meetings.

Contact and Application Details

For an informal discussion about these posts and timetables, please contact [e-mail].

Closing Date – Tuesday 6th January 2026

Interview Date – Monday 19th January 2026

We may utilise digital interview methods.

We welcome applications from all and offer a variety of flexible working / job share opportunities.

EEO and Climate Commitments

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and is committed to providing an inclusive environment. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under‑represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.