Lettings Team Leader

ACCENT housing; Bradford; On-site; GBP 36,000; Full time

Job summary

A leading housing provider in Bradford is seeking a Lettings Team Leader to oversee and improve lettings services. This role includes managing a multi-skilled team, monitoring performance metrics, and ensuring excellent customer service. The position offers a salary of £35,277 per annum, a hybrid working environment, and opportunities for personal development. If you are passionate about social housing and motivated to drive positive change, this could be the ideal opportunity for you.

Benefits

28 days of holiday plus bank holidays

Cash health plan

Gym discounts

Dedicated volunteer day

Pension schemes

Qualifications

• Proven experience building successful partnerships in the housing sector.
• Ability to manage multiple deadlines and priorities effectively.
• Willingness to work towards relevant qualifications.

Responsibilities

• Lead a team delivering efficient lettings services.
• Monitor performance metrics like relet times and property availability.
• Collaborate with internal teams and authorities.

Skills

Strong communication skills

Experience in lettings or allocations

Intermediate to advanced MS Office proficiency

Organizational skills

Record-keeping knowledge of GDPR

Education

CIH Level 3 Certificate in Housing Practice or equivalent

Tools

Specific business software

Job description

Lettings Team Leader

A place to create moments that matter

Location: Bradford Hybrid (3 days onsite 2 days remote)

Salary: 35277 per annum

Permanent 35 hours per week Monday Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Are you ready to lead with purpose and help shape the future of social housing? We’re looking for a passionate and driven Lettings Team Leader to guide our team in delivering fair, efficient and customer‑focused lettings services.

• Manage and motivate a multi‑skilled team fostering growth and accountability
• Monitor performance against key metrics like relet times, void loss and property availability
• Analyse team performance and recommend improvements to enhance impact
• Collaborate with internal teams and external partners, including local authorities
• Maintain your own caseload, directly contributing to the allocation of homes
• Champion excellent customer service and ensure every interaction is respectful, inclusive and solution‑focused

Why Join Us

• Be part of a mission‑led organisation making a real difference in communities
• Work in a supportive, inclusive environment that values your voice
• Access clear development pathways – this role is a stepping stone to management
• Enjoy flexible working options and a culture that supports wellbeing
• Make a meaningful impact every day by helping people find safe, secure homes

To view / download the Lettings Team Leader job description please click here.

Salary

The salary for the Lettings Team Leader post is 35277 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Experience in lettings or allocations with a strong understanding of relevant legislation and operational requirements.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record‑keeping skills with knowledge of GDPR.

Lettings Team Leader Interviews

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

Stage 1 : A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team and we’ll get to know you, your experience, goals, and what you bring.

Planned date: 18th November via Teams.

Stage 2 : A Place to Show Your Strengths

A role‑related presentation and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Congruity Questionnaire in advance.

Planned date: 26th November at our Bradford office.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK. We do not currently hold a sponsorship licence.

If you’re looking for a place where you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Employment Type: Full‑Time

Experience: years

Vacancy: 1