Lettings Negotiator

emh; Ilkeston; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A housing provider is seeking a Lettings Negotiator in Ilkeston to market and let properties while providing exceptional customer service. The ideal candidate will have experience in a customer-facing role and strong organizational skills, managing the letting process from start to finish. Competitive salary of £27,213 - £30,237 with benefits including annual leave, pension, and flexible working options.

Benefits

39 days annual leave

Social Housing Pension Scheme

Health Cash Plan

Training and development opportunities

Flexible working options

Company Sick Pay

Qualifications

• Experience in a customer-facing role, preferably in letting housing.
• Ability to produce clear correspondence and marketing information.
• Capable of managing competing priorities and meeting deadlines.

Responsibilities

• Market and let properties, managing the onboarding process.
• Visit tenants who are signing up or giving notice.
• Administer processes using a laptop/PC.

Skills

Customer care skills

Administrative skills

Communication skills

Organizational skills

Job description

Lettings Negotiator (North) - Permanent post but internal secondments can be considered

Location / Base: Homebased (Designated office : Longfield House Ilkeston)

Travel is required across parts of Ilkeston and South Derbyshire

Hours: 35 hours week working Monday to Friday

Salary : 27213 - 30237 per annum (RFJ 5)

We are thrilled to invite you to join us at emh as part of our Communities Team. Our primary objective is to expand our presence in the communities we serve and we believe that your expertise will contribute significantly to this endeavour.

Role

Are you ready to make a difference in peoples lives Do you have a passion for providing safe and comfortable housing for individuals and families We have the perfect opportunity for you! We are currently looking for a dedicated Lettings Negotiator to join our team.

As a Lettings Negotiator you will be marketing and letting properties to customers managing the process from the outgoing customer giving notice to end their tenancy through to onboarding the new customer into their home. Therefore part of your week will be sat at a laptop / PC administering the many processes with the remainder of your time out on site visiting tenants who have either given in their notice or signing up applicants in their new homes.

The person

Do you have experience of working in a customer facing role preferably in letting housing with strong customer care skills demonstrating high levels of customer ownership and accountability

Do you have excellent administrative communication and decision-making skills

Are you able to produce clear correspondence and marketing information in plain English and appropriate to target audiences

Are you well organised able to cope with high workloads being able to prioritise and manage competing priorities delivering work to agreed deadlines and standards If so we would love to hear from you.

Company Benefits

Our package for this role includes :

• 39 days annual leave (including statutory days) increasing to 44 days with length ofservice.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six months full pay six months half pay).
• Opportunities to work flexibly and from home where the business need allows.

For further information about the role please see attached Job Description and Person Specification.

Secondments

Secondment opportunities support a developmental and motivating workplace enabling colleagues to develop their knowledge skills and experience and promote talent management across the business.

Applications for secondments are open to colleagues who have :

• Successfully completed their probation
• Have been employed for a minimum of 12 months and
• Are performing satisfactorily in their substantive role.

Prior to submitting an application for secondment individuals must discuss with their line manager whether a secondment application would be supported by their department.

Please see the secondment policy for full details regarding secondments.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application

We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

About us

emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.

We do this by :

• Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
• Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.

Working with us

We employ a wide range of people with a diverse range of skills. What could you bring to our team Watch our brief video below to get a flavour of what it is like to work for us.

Vacancy : 1

Yearly Salary : 27213 - 30237