Lettings Coordinator

ACCENT housing; Bradford; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A community-based housing organization in Bradford seeks a passionate Lettings Coordinator. In this permanent role, you will market homes and guide customers through the process of moving in. You will ensure properties are advertised fairly and act as a trusted guide for customers, facilitating a seamless application experience. The position requires strong communication and organizational skills along with an understanding of lettings legislation. Apply now for a role that makes a meaningful impact on society.

Benefits

28 days of holiday plus bank holidays

Extra day for your birthday

Health cash plan

Gym discounts

Dedicated day to volunteer

Pension schemes

Qualifications

• Experience in lettings or allocations with understanding of legislation.
• CIH Level 3 Certificate in Housing Practice or equivalent.
• Proven experience building relationships with external partners.

Responsibilities

• Market homes and guide customers through the moving process.
• Support customers through the application process.
• Ensure properties are advertised fairly and transparently.

Skills

Experience in lettings or allocations

Strong communication skills

Excellent organisational skills

Intermediate to advanced MS Office proficiency

Strong record-keeping skills

Education

CIH Level 3 Certificate in Housing Practice or equivalent

Job description

Overview

Permanent 35 hours per week Monday Friday 9am-5pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important. Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change. For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Ready to make a real impact and help people find their perfect home. Were on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator!

In this role youll be at the heart of our mission - marketing Accents homes and guiding customers through the exciting journey of moving in. Youll work as part of a specialist national lettings team collaborating with Local Authority partners to ensure every property is advertised fairly transparently and in line with legislation.

But this isnt just about filling homes - its about creating experiences. Youll be the friendly face and trusted guide for our customers supporting them through the application process keeping them informed every step of the way and making sure their move feels seamless and stress-free. Empathy and discretion are key as youll discuss individual circumstances assess eligibility and connect customers with the support they need.

This is a fast-paced rewarding role where no two days are the same. Youll need resilience for those conversations that dont lead to sign-ups and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someones life.

If youre ready to combine customer care with problem-solving and thrive in a role that truly makes a difference wed love to hear from you!

Salary and location

Location: Bradford Hybrid

Salary: 28793 per annum

Permanent 35 hours per week Monday Friday 9am-5pm.

About you

• Experience in lettings or allocations with a strong understanding of relevant legislation and operational requirements.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Proven experience building successful working relationships with external partners particularly within the housing sector.
• Strong communication skills both written and verbal and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.

Stage and selection

A Place to Connect: A call with the hiring manager to learn about the role and team and discuss experience and goals. Planned date: 1st December via Teams.

A Place to Show Your Strengths: A role-related assessment and behavioural and scenario-based interview focused on applying knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance. Planned date: 5th December at our Bradford office.

Benefits and equal opportunity

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met. Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license. If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

If you have any queries about the role please email.

Notes

If you have any queries about the role please email.

Please note: candidates must have current eligibility to live and work in the UK. Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.