Lettings Assistant

Paradigm Housing; Knotty Green; Hybrid; GBP 27,000; Full time

Job summary

A regional housing organization is looking for a Lettings Assistant in High Wycombe. This hybrid role involves managing tenancy paperwork and supporting residents during their move, while ensuring smooth operations. The ideal candidate will have strong communication skills, previous admin experience, and a customer-focused approach. The position offers a salary of £26,395 annually, along with comprehensive benefits including flexible working, generous holiday, and a pension scheme.

Benefits

25 days holiday, increasing with service

Generous pension scheme, up to 9.5% employer contribution

Flexible working – hybrid options

Health cash plan

Paid volunteering days

Qualifications

• Ability to handle sensitive situations with care.
• Comfortable working independently and taking initiative.
• Team player with a proactive attitude.

Responsibilities

• Support the lettings process and maintain accurate records.
• Respond to resident queries professionally.
• Manage mutual exchanges and coordinate key returns.
• Authorise HomeSwapper applicants and support residents.

Skills

Excellent written and verbal communication skills

Previous administrative experience

Strong attention to detail

Customer-first approach

Ability to manage competing priorities

Strong IT skills (Word, Excel, Outlook, PowerPoint)

Job description

Lettings Assistant

Help residents find their next home with care, clarity, and compassion

Location : High Wycombe (hybrid)

Are you looking to join a growing, values‑led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high‑quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role / team

We’re looking for a friendly, organised and people‑focused Lettings Assistant to join our Lettings and Allocations team. This is a hybrid role, with two days a week in our High Wycombe office and three days working from home.

You’ll play a key role in helping people move into their new homes smoothly and confidently. From managing tenancy paperwork and utility updates to supporting mutual exchanges and key returns, you’ll be the calm, capable presence that keeps everything running behind the scenes and ensures our residents feel informed and supported every step of the way.

Key Responsibilities :

• Support the lettings and allocations process, working closely with Housing, Voids, Property Services and Local Authorities
• Maintain accurate records and systems, including tenancy data and utility updates
• Respond to resident queries with empathy, clarity and professionalism
• Manage mutual exchanges, starter tenancies, and tenancy transfers
• Coordinate key returns and ensure health & safety questions are addressed
• Authorise HomeSwapper applicants and support residents in their move
• Monitor and correct system errors and data issues
• Raise purchase orders and variations, and liaise with suppliers and contractors
• Provide admin support for resident communications, including Summary of Findings
• Help coordinate repairs, appointments and follow‑on works
• Occasionally visit offices or properties (access to own vehicle required)
• Support Housing Assistants and Lettings Officers as needed

What Were Looking For

Must haves :

• Excellent written and verbal communication skills
• Previous administrative experience
• Strong attention to detail and accuracy
• A warm, customer‑first approach and service ethic
• Confidence in handling sensitive or complex situations with care
• Ability to manage competing priorities and stay calm under pressure
• Team player with a proactive, can‑do attitude
• Strong IT skills (Word, Excel, Outlook, PowerPoint)
• Ability to analyse data and produce basic reports
• Comfortable working independently and taking initiative

Nice to haves :

• Experience in a housing or property environment
• Familiarity with Awaabs Law and HHSRS
• Understanding of safeguarding and working with vulnerable residents
• Experience handling maintenance calls or technician coordination

For added brilliance :

• A passion for helping people feel safe, supported and at home
• A natural problem‑solver who spots ways to improve how we work

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary : £26,395 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme, up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave: Enhanced maternity, paternity and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging
• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date : 30 / 11 / 2025