Lettings Administrator & Owner Experience Lead

Haven; Lower Gronant; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fully funded qualifications

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Savings at national brands

Job summary

Haven is seeking a diligent Lettings Administrator to support our Head of Holiday Home Revenue by delivering an exceptional experience for letting owners. You’ll manage owner relationships and ensure smooth delivery of the Letting Service.

Join a collaborative team and receive comprehensive training, career development, and perks including on-park discounts and funded qualifications as part of our inclusive workplace.

Qualifications

• Strong administrative and organisational skills with attention to detail.

Responsibilities

• Support delivery of Letting Owner promises through effective availability management, onboarding and consistent communication.
• Build and maintain relationships with Letting Owners, addressing concerns and acting on feedback.
• Collaborate with Experience Team to share updates on sales and service KPIs.
• Monitor owner feedback to create and support action plans for improvement.
• Influence Park leadership to address opportunities for enhancing owner experience.
• Complete administrative tasks including safety and legislative compliance checks.

Skills

Administrative skills

Organisational skills

Communication

Stakeholder engagement

Compliance knowledge

Job description

Haven is seeking a diligent Lettings Administrator to support our Head of Holiday Home Revenue by delivering an exceptional experience for letting owners. You’ll manage owner relationships and ensure smooth delivery of the Letting Service.

Join a collaborative team and receive comprehensive training, career development, and perks including on-park discounts and funded qualifications as part of our inclusive workplace.