Owner Experience & Events Lead

Haven; Lancashire; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

On-park dining discounts

Haven Holidays discounts

Free access to Haven facilities

National brand discounts

Fully funded qualifications

Job summary

Haven is seeking an Owner Events Coordinator to join our experience team and enhance owner experiences on park by planning and delivering a calendar of events and activities for our holiday home Owners. You will build strong relationships and coordinate communications from welcoming owners on park to updates on developments and events.

The role requires proven event coordination and customer service, excellent organisational and communication skills, and flexibility to work weekends, evenings

Qualifications

• Proven experience in event co-ordination, customer service, or a similar role, ideally in the leisure, hospitality or tourism sector.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with an owner first mind-set.
• Ability to work flexibly, including weekends, evenings and bank holidays.
• Proficient with Microsoft office.

Responsibilities

• Plan, organise and deliver a calendar of events and activities tailored to our owners.
• Build and maintain strong relationships with owners, ensuring their needs and concerns are addressed promptly.
• Co-ordinate communication and engagement with owners, from welcoming them on park to updates on park developments and events.
• Manage the logistics and resources required for events with park leadership teams, ensuring that all events are compliant with H&S regulations.
• Analyse owner feedback to continuously improve ownership experience on park.

Skills

Event coordination

Customer service

Communication

Organisational skills

Owner-first mindset

Tools

Microsoft Office

Job description

Haven is seeking an Owner Events Coordinator to join our experience team and enhance owner experiences on park by planning and delivering a calendar of events and activities for our holiday home Owners. You will build strong relationships and coordinate communications from welcoming owners on park to updates on developments and events.

The role requires proven event coordination and customer service, excellent organisational and communication skills, and flexibility to work weekends, evenings