Lettings Administrator — Owner Relations & Service Champion

Leisure Employment Services; United Kingdom; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Discounts at national brands

Job summary

Haven is looking for a Lettings Administrator to support the Head of Holiday Home Revenue by delivering an exceptional experience for Letting Owners at our park. You will manage owner relationships, ensure smooth delivery of the Letting Service, and assist with compliance and administrative tasks.

The ideal candidate is highly organised, communicates clearly with owners and stakeholders, and takes a proactive, collaborative approach across departments.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• Proactive, solutions-focused approach.
• Ability to work collaboratively across departments.
• Knowledge of compliance processes is advantageous, though full training will be provided.

Responsibilities

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
• Build and maintain strong relationships with Letting Owners, addressing concerns and feedback with empathy.
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs.
• Monitor Owner feedback and insights from advocacy scores and dashboards to create action plans for improvement.
• Influence Park leadership to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Stakeholder engagement

Job description

Haven is looking for a Lettings Administrator to support the Head of Holiday Home Revenue by delivering an exceptional experience for Letting Owners at our park. You will manage owner relationships, ensure smooth delivery of the Letting Service, and assist with compliance and administrative tasks.

The ideal candidate is highly organised, communicates clearly with owners and stakeholders, and takes a proactive, collaborative approach across departments.