Lettings Administrator: Owner Relations & Revenue Support

Haven; Prestatyn; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

Free access to facilities

Job summary

Haven in Prestatyn is seeking a Lettings Administrator to support the Head of Holiday Home Revenue and deliver an exceptional experience for Letting Owners. You’ll be organised, owner-focused and comfortable managing relationships and administrative tasks.

Collaborating with the Experience Team, you’ll monitor KPIs, respond to owner feedback, ensure compliance, and help drive improvements across the Letting Service. Full training will be provided, with career development opportunities.

Qualifications

• Strong administrative and organisational skills, with an eye for detail.
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous, though full training will be provided.

Responsibilities

• Support delivery of Letting Owner promises through availability management, onboarding, and communication.
• Build and maintain strong relationships with Letting Owners, addressing concerns with empathy.
• Collaborate with Experience Team to share updates on sales and service KPIs.
• Monitor Owner feedback from advocacy scores, surveys, dashboards to support action plans.
• Influence Park leadership to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks including safety and legislative compliance checks.

Skills

Administrative skills

Communications

Proactive mindset

Cross-department collaboration

Job description

Haven in Prestatyn is seeking a Lettings Administrator to support the Head of Holiday Home Revenue and deliver an exceptional experience for Letting Owners. You’ll be organised, owner-focused and comfortable managing relationships and administrative tasks.

Collaborating with the Experience Team, you’ll monitor KPIs, respond to owner feedback, ensure compliance, and help drive improvements across the Letting Service. Full training will be provided, with career development opportunities.