Lettings Administrator – Haven

Haven; Lower Gronant; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fully funded qualifications

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Savings at national brands

Job summary

Haven is seeking a diligent Lettings Administrator to support our Head of Holiday Home Revenue by delivering an exceptional experience for letting owners. You’ll manage owner relationships and ensure smooth delivery of the Letting Service.

Join a collaborative team and receive comprehensive training, career development, and perks including on-park discounts and funded qualifications as part of our inclusive workplace.

Qualifications

• Strong administrative and organisational skills with attention to detail.

Responsibilities

• Support delivery of Letting Owner promises through effective availability management, onboarding and consistent communication.
• Build and maintain relationships with Letting Owners, addressing concerns and acting on feedback.
• Collaborate with Experience Team to share updates on sales and service KPIs.
• Monitor owner feedback to create and support action plans for improvement.
• Influence Park leadership to address opportunities for enhancing owner experience.
• Complete administrative tasks including safety and legislative compliance checks.

Skills

Administrative skills

Organisational skills

Communication

Stakeholder engagement

Compliance knowledge

Job description

Position: Lettings Administrator

Type: Full-Time / Permanent

Salary: Competitive

Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.

We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.

Key Responsibilities

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
• Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
• Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.

Requirements

• Strong administrative and organisational skills, with an eye for detail.
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous, though full training will be provided.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.