Lettings Administrator

Haven; Prestatyn; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Benefits dieser Stelle

50% off on-park dining

20% Haven Holidays discounts

Free access to facilities

Zusammenfassung

Haven in Prestatyn is seeking a Lettings Administrator to support the Head of Holiday Home Revenue and deliver an exceptional experience for Letting Owners. You’ll be organised, owner-focused and comfortable managing relationships and administrative tasks.

Collaborating with the Experience Team, you’ll monitor KPIs, respond to owner feedback, ensure compliance, and help drive improvements across the Letting Service. Full training will be provided, with career development opportunities.

Qualifikationen

• Strong administrative and organisational skills, with an eye for detail.
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous, though full training will be provided.

Aufgaben

• Support delivery of Letting Owner promises through availability management, onboarding, and communication.
• Build and maintain strong relationships with Letting Owners, addressing concerns with empathy.
• Collaborate with Experience Team to share updates on sales and service KPIs.
• Monitor Owner feedback from advocacy scores, surveys, dashboards to support action plans.
• Influence Park leadership to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks including safety and legislative compliance checks.

Kenntnisse

Administrative skills

Communications

Proactive mindset

Cross-department collaboration

Jobbeschreibung

Position: Lettings AdministratorType: Full-Time / PermanentSalary: CompetitiveJoin our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.Key Responsibilities- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.Requirements-Strong administrative and organisational skills, with an eye for detail.- Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.- Ability to work collaboratively across departments to deliver exceptional service.- Knowledge of compliance processes is advantageous, though full training will be provided.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]