Lending Operations Analyst - Customer Service & Process Improvement

NatWest Group; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is looking for a Customer Service & Operations Analyst in Lending Operations to manage customer queries and enhance business processes. The ideal candidate must have experience in lending operations, strong communication skills, and familiarity with banking systems. This role operates in a hybrid model, emphasizing collaboration to maintain excellent customer service standards.

Qualifications

• Proven experience in lending operations.
• Excellent communication skills are necessary.
• Familiarity with banking systems and processes.

Responsibilities

• Address customer queries in a timely manner.
• Enhance business processes within the team.
• Process security releases and suggest improvements.

Skills

Experience in lending operations

Strong communication skills

Familiarity with banking systems

Understanding of security processes

Job description

A leading financial services provider is seeking a Customer Service & Operations Analyst in Lending Operations. This role involves addressing customer queries and enhancing business processes while operating in a hybrid model. You will be responsible for processing security releases, suggesting improvements, and collaborating with teams to ensure excellent customer service. The ideal candidate should have experience in lending operations and strong communication skills, with familiarity in banking systems and security processes.