Leisure Membership Advisor

Village Hotels; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leisure and hospitality company is looking for a Senior Leisure Membership Sales Advisor in Guildford. This role involves showcasing facilities, understanding member needs, and contributing to their fitness journey. Benefits include a complimentary leisure membership, discounts, flexible hours, and a supportive work environment. Applicants should be passionate about fitness and customer service, with strong interpersonal skills necessary to build relationships and achieve sales targets.

Benefits

Complimentary full leisure club membership

Employee discount on overnight stays

50% discount on Food and Drink

Exciting training platform

Financial wellbeing support

Employee Assistance Programme

Flexible working hours

Birthday day off

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Effective selling techniques to understand individual member needs.

Responsibilities

• Showcase facilities to potential new members.
• Get to know potential members' fitness goals.
• Match individual needs to club facilities and services.

Skills

Sales through service

Customer service

Interpersonal skills

Goal-oriented

Job description

Senior Leisure Membership Sales Advisor

The first step on the road to fitness, is making the decision to get started.

Joining a gym is a little like dating. You want to know what you’re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you’re dreaming of.

So, as Membership Advisor, it’s your job to ensure a perfect match.

You’ll bring that vibrant personality and oh-so-loveable nature to showcase our facilities to potential new members. You’ll get to know what they’re looking for, what they hope to achieve and demonstrate how Village Gym is their match made in heaven.

You love meeting new people, so you’ll enjoy getting to know potential new members, by phone, or in person when you give them a grand tour of the club.

You’ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

Flexible working hours

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Holiday Purchase scheme

Birthday day off

Electric car salary sacrifice scheme

• T&C’s apply based on your contract

But what we need from you…

• A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
• A passion for leisure, fitness and customer service
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them
• A drive to achieve and exceed targets
• A team mentality, forming great relationships within leisure and other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!