Legal Tech Pre-Sales Customer Solutions Consultant Global SaaS

RecruitmentRevolution.com; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading software provider is seeking a Pre-Sales Customer Solutions Engineer who excels in translating customer challenges into impactful solutions. This hybrid role, based in Birmingham with travel to client sites, offers a competitive salary, unlimited leave, and various benefits including private medical care and flexible working options. Ideal candidates will have a Bachelor's degree, proven experience in technical pre-sales, and excellent communication skills. Join a collaborative team and make a real difference in customer success.

Benefits

Unlimited leave

Private medical, dental and life insurance

Outstanding office amenities

Qualifications

• Proven experience in sales engineering or technical pre-sales within tech.
• Strong communication and presentation skills.
• Willingness to travel for on-site customer work.

Responsibilities

• Translate customer challenges into compelling solutions.
• Partner closely with Sales to craft effective demonstrations.
• Drive meaningful adoption of the product.

Skills

Excellent communicator

Problem-solving

Relationship building

Technical confidence

Curiosity

Education

Bachelor's degree or equivalent

Tools

Office 365

Job description

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we're looking for a Pre‑Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success.

The Role at a Glance:

Pre‑Sales Customer Solutions Engineer
Hybrid - London (Kings Cross) with travel to client sites as required
Competitive Salary and Bonus possibilities
Plus Great Benefits & Perks

Who we are:

Actionstep is a pioneer in the development and sale of software‑as‑a‑service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

The Pre‑Sales Customer Solutions Engineer Role:

The Pre‑Sales Customer Solutions Engineer is a powerhouse player within our Sales Team – where technical mastery meets real‑world impact. In this role, you'll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You'll blend problem‑solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high‑impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.

About You:

Key Strengths:

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder – personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Proactive problem solver.
• Technically confident and quick to learn new technologies.

Experience & Qualifications:

Essential

• Bachelor's degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre‑sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem‑solving abilities.
• Willingness to travel for on‑site customer work.
• Comfortable using Office 365.

Desirable

• Experience with (url removed).
• Knowledge or exposure to the legal industry.

Personal Skills & Competencies:

• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Effective time‑management practices.
• Excellent communication and interpersonal skills.
• Team‑oriented and collaborative mindset.

What we offer in return:

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Flexible working.
• Unlimited leave.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team‑building events.
• Outstanding office in Kings Cross, with free barista‑made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.

If you're ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work – supported, empowered, and surrounded by people who genuinely care.

Don't wait to take the next step. Apply now and help us build the future of legal practice management.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.