Legal Support Assistant

Willsons Solicitors; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable law firm in Nuneaton seeks a Legal Support Assistant to join their expanding residential conveyancing team. This role requires excellent customer service skills and the ability to manage diary tasks efficiently. Candidates will handle initial inquiries from clients and estate agents, maintain CRM systems, and ensure timely communication. The firm offers a supportive environment with training opportunities and attractive benefits, including generous holiday entitlement and a contributory pension scheme.

Benefits

Excellent holiday entitlement

Extra weeks holiday between Christmas and New Year

Contributory pension scheme

Employee wellbeing support

Training and development opportunities

Bonus scheme for recommending a friend

Qualifications

• Exceptional customer service attitude and skills.
• Organised in thought processes and able to diarise tasks.
• Trained in up-to-date AML regulations.

Responsibilities

• Responding to initial client and estate agent enquiries.
• Sending out written quotes and following up.
• Ensuring ID is received accurately and timely.
• Working with solicitors to follow up communication.
• Meeting clients face to face.
• Dealing with telephone enquiries and updating clients.
• Keeping the CRM system updated.

Skills

Excellent customer service

Diary management

Experience using a case management system/CRM

Methodical and organised

Experience of working at a fast pace

Dealing promptly with telephone calls

Job description

Legal Support Assistant

Willsons Solicitors have an enviable reputation and have a wonderful team of 40 + staff across their departments in Family, Care, Wills and Probate, Conveyancing and Commercial Law.

Due to the continued expansion of our residential conveyancing team, Willsons have a number of opportunities available particularly within their New Business department.

The role requires accuracy and exceptional customer service attitude and skills. The role involves speaking to clients who wish to instruct Willson's solicitors to deal with their sale or purchases and guide them through the initial process of completing forms, undertaking AML checks and dealing with matters in a timely manner to get matters up and running quickly for the client.

This will benefit individuals who are organised in their thought processes and able to diarise tasks to ensure that the process is proactive rather than reactive throughout.

Responsibilities

• Responding to initial client and estate agent enquiries.
• Sending out written quotes.
• Following up quotations with the client.
• Ensuring their ID is received in a timely manner and is accurate and entered correctly onto our software system.
• Trained in up-to-date AML regulations.
• Working with solicitors to ensure all communication is followed up and carrying out any duties needed.
• Meeting clients face to face where necessary.
• Dealing with telephone enquiries and updating clients.
• Keeping the CRM system updated.

This is a growing department which may have opportunities in the future for leading and developing a team.

Qualifications

• Excellent customer service.
• Diary management.
• Experience using a case management system/CRM.
• Methodical and organised.
• Experience of working at a fast pace when urgent matters arise.
• Dealing promptly with telephone calls.

Benefits

• Excellent holiday entitlement
• Extra weeks holiday between Christmas and New Year
• Contributory pension scheme
• Employee wellbeing support
• Training and development opportunities
• Recommend a friend to work for us bonus scheme
• Salary is dependent on the individual's level of experience
• Fantastic working environment!

In the first instance please send your cv to Emily Neal. Your CV will be viewed by Vickers Neal Recruitment and Willsons Solicitors ONLY - We do NOT send CVS to third parties.