Leasing Specialist: Drive Tours & Resident Experience

Greystar Worldwide, LLC; Watford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Leasing Associate in Watford to deliver exceptional resident experiences through proactive sales, excellent service, and smooth tenancy administration. You will market units, handle viewings, and coordinate with contractors to ensure seamless occupancy and high satisfaction levels.

The role emphasises strong customer service, effective communication, and teamwork within a world-class property management platform.

Qualifications

• Fluent English verbal and written communication.
• Proficient with Microsoft Office.
• Experience in a sales role in hospitality or comparable environment.

Responsibilities

• Conducts sales and leasing activities including viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

Skills

Customer service

Sales experience

Communication skills

Organisational skills

Team player

Proactive attitude

Education

General education

Tools

Microsoft Office (Word, Excel, Outlook)

Property operations software

Job description

Greystar Worldwide, LLC is seeking a Leasing Associate in Watford to deliver exceptional resident experiences through proactive sales, excellent service, and smooth tenancy administration. You will market units, handle viewings, and coordinate with contractors to ensure seamless occupancy and high satisfaction levels.

The role emphasises strong customer service, effective communication, and teamwork within a world-class property management platform.