Leasing Specialist — Guest-Centric Living

Greystar; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Greystar in London is seeking a Leasing Associate to deliver daily leasing operations and create an exceptional resident experience. You will market, show properties, manage tenancy administration and build strong relationships with contractors and third parties to exceed service levels.

The role emphasizes sales targets, data accuracy, and a proactive customer service approach, with on-site responsibilities and a focus on teamwork and resident satisfaction.

Qualifications

• Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment.
• Fluent English verbal and written communication skills.

Responsibilities

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Delivers all aspects of customer service, including front of house service, anticipating and exceeding resident expectations.

Skills

Sales experience

Customer service

English fluency

Communication

Tools

Property software

Microsoft Office

Job description

Greystar in London is seeking a Leasing Associate to deliver daily leasing operations and create an exceptional resident experience. You will market, show properties, manage tenancy administration and build strong relationships with contractors and third parties to exceed service levels.

The role emphasizes sales targets, data accuracy, and a proactive customer service approach, with on-site responsibilities and a focus on teamwork and resident satisfaction.