Leasing Specialist: Drive Showings & Resident Joy

Greystar; Watford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Greystar is seeking a Leasing Associate in Watford to manage daily leasing operations, coordinate viewings, respond to enquiries, and convert interest into bookings, delivering a standout resident experience. You will build relationships with contractors and third parties, handle tenancy administration and payments, and ensure accurate data across systems while maintaining high service standards.

The role emphasizes teamwork, accuracy, and a proactive attitude to meet occupancy targets and

Qualifications

• Excellent customer service skills and significant experience in a sales role in hospitality or similar.
• Proficient in Microsoft Office (Word, Excel, Outlook) and property operations software.
• Fluent English, with strong communication and negotiation abilities.

Responsibilities

• Conducts leasing activities including viewings, enquiries follow-up and sales conversions.
• Plan daily activities to maximise leasing targets and data capture accuracy.
• Welcomes on-site visitors and provides exceptional resident service.
• Processes documentation, contracts, payments, and move-in/move-out processes.
• Supports cross-selling and assists with community events and local knowledge updates.

Skills

Customer service

Sales experience

MS Office

Property management software

English fluency

Job description

Greystar is seeking a Leasing Associate in Watford to manage daily leasing operations, coordinate viewings, respond to enquiries, and convert interest into bookings, delivering a standout resident experience. You will build relationships with contractors and third parties, handle tenancy administration and payments, and ensure accurate data across systems while maintaining high service standards.

The role emphasizes teamwork, accuracy, and a proactive attitude to meet occupancy targets and