Resident Experience Lead | Leasing & Engagement

Greystar; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Greystar in London is seeking a Leasing Associate to deliver daily operations and an exceptional 24/7 resident experience. You will handle viewings, enquiries, tenancy administration, and coordination with contractors to ensure seamless service.

The role requires strong customer service and sales ability, familiarity with Microsoft Office and property software, and the energy to exceed leasing targets while upholding Greystar's standards and core values.

Qualifications

• Excellent customer service and sales experience in hospitality or similar environment.
• Fluent English verbal and written communication.
• Ability to multitask and maintain attention to detail.
• Proactive with a can-do attitude and team spirit.

Responsibilities

• Conducts sales activity including viewings and following up on enquiries.
• Plans daily activities to maximise leasing numbers.
• Updates contact data accurately and timely in systems.
• Welcomes on-site enquiries with high service standards.
• Handles documentation, contracts, and payments.
• Supports resident events and community activities.

Skills

Sales experience

Customer service

Microsoft Office

Property software

Education

General education

Tools

Microsoft Office

Property operations software

Job description

Greystar in London is seeking a Leasing Associate to deliver daily operations and an exceptional 24/7 resident experience. You will handle viewings, enquiries, tenancy administration, and coordination with contractors to ensure seamless service.

The role requires strong customer service and sales ability, familiarity with Microsoft Office and property software, and the energy to exceed leasing targets while upholding Greystar's standards and core values.