Leasehold Officer

Notting Hill Genesis; Stondon Massey, Sawbridgeworth; Hybrid; GBP 30,000 - 35,000; Part time

Job summary

A major housing association in London seeks a part-time Leasehold Officer (25 hours/week) to manage housing services for leaseholders. You will deliver support tailored to individual needs, oversee health compliance, and manage relationships with contractors. Requires NVQ Level 2 literacy and numeracy, customer service experience, and a full clean driving licence. The role offers excellent benefits including generous leave, pensions, and employee assistance programs.

Benefits

Generous pension scheme

Employee assistance services

Life Assurance x 4 annual salary

Health cash plan

Interest-free loans

Excellent annual leave allowance

Qualifications

• NVQ Level 2 equivalency in numeracy and literacy skills.
• Experience in providing customer support in housing.
• Full clean driving licence.

Responsibilities

• Provide tailored housing management support and welfare checks.
• Support residents in understanding leases and charges.
• Manage repairs and health compliance at scheme level.

Skills

Customer-focused housing service

Effective IT skills

Numeracy and literacy skills

Education

Social care or similar qualification

Job description

Job Introduction

What you’ll do

As a Leasehold Officer, you’ll be the main housing contact for leaseholders living in our over‑55s retirement schemes. You’ll deliver a person‑centred housing service that reflects individual needs while ensuring each scheme is safe, well‑managed, and financially sound. Working closely with residents, colleagues, and contractors, you’ll balance wellbeing, property management, and income collection to create environments where people feel supported and secure in their homes.

How you’ll do it

• Provide tailored housing management support to leaseholders, including regular welfare checks and home visits.
• Support residents to understand their lease responsibilities, service charges, sinking funds, and payment options.
• Manage repairs and maintenance in communal areas, liaising with contractors and monitoring quality of work.
• Oversee health and safety compliance at scheme level, including fire risk assessment actions and site security.
• Lead resident engagement through meetings, consultations, and feedback on services and budgets.
• Monitor service charge income and take appropriate action to recover arrears, escalating when necessary.
• Work with internal teams such as Resales, Assets, and Care & Support to deliver joined‑up services.
• Maintain clean, welcoming communal areas and support activities that enhance residents’ quality of life.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Please note that this is a part‑time position for 25 hours per week, working 8:00am to 1:00pm, Monday to Friday. You will spend three days at our site in Sawbridgeworth, Hertfordshire and two days at our site in Ongar, Essex.

Essential:

• Numeracy and literacy skills equivalent to NVQ Level 2.
• Experience providing a customer‑focused housing or support service to residents.
• Full, clean driving licence
• Up‑to‑date knowledge of relevant legislation and the ability to apply legislation, policy, and best practice in a housing setting.
• Effective IT skills, including basic Microsoft Office or similar systems.

Desirable:

• Social care or similar qualification

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit:

Selection Process

Step 1: If you are interested, please send your application now!

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail].

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Attached documents