Lease Service Representative 12 Month Fixed Term Contract

Caterpillar; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 37,000; Full time

Job summary

A leading manufacturing company in the UK is seeking a Lease Service Representative to manage customers' End of Lease experiences. Responsibilities include handling documentation, communicating with various stakeholders, and preparing extension quotes. The ideal candidate will have a growth mindset, strong customer focus, and the ability to work collaboratively in a team environment. This position offers a 12-month fixed-term contract with a competitive salary range of £28,444 to £36,977, along with various benefits including performance bonuses and a pension scheme.

Benefits

24 days annual leave

8% performance bonus

Green Car Scheme

Share Scheme

Non-contributory Pension Scheme 10%

Private Medical Insurance

Dental and Vision Scheme

Life Insurance

Qualifications

• Ability to complete tasks with high levels of precision and attention to detail.
• Proactive in identifying job responsibilities and challenges.
• Ability to effectively communicate and engage with customers and colleagues.

Responsibilities

• Manage the End of Lease experience for customers.
• Communicate with customers and teams to ensure process accuracy.
• Prepare and close transactions including credit reviews.

Skills

Growth Mindset

Customer Focus

Team Collaboration

Effective Communications

Accuracy and Attention to Detail

Managing Multiple Priorities

Tools

CRM Systems

Oracle

Salesforce

Job description

Career Area: Finance

Role Definition

Conduct and manages the End of Lease experience supporting customers through processes including credit reviews, extensions and lease return customer documentation preparation, due diligence, preparing and closing transactions with internal and customer signatures.

What You Will Do

• Analysing and entering information to prepare options for customers reaching the end of their lease.
• Communicating with customers, dealers and our sales team on process steps to ensure accuracy and efficiency throughout the extension or return process.
• Investigating and delivering extension quotes, credit reviews, due diligence documentation generation.
• Support asset sales and the returns process including non‑compliance charges, repairs and inspections.

What You Can Demonstrate

• Information Capture: Knowledge of the methods, channels and processes to obtain information; ability to identify capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication. Responding to customer requests and collaborating with internal and external business partners to resolve problems to provide high quality customer service.
• Initiative: Being proactive and committing to action on self‑identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
• Managing Multiple Priorities: Knowledge of effective self‑management practices; ability to manage multiple concurrent objectives, projects, groups or activities making effective judgments as to prioritizing and time allocation.
• Internal Controls: Knowledge of concept methods and processes of internal control; ability to create, implement, evaluate and enhance processes in internal controls.

Must Have

• Growth Mindset: We are looking for individuals who are eager to grow and develop and to progress their careers within our organisation.
• Customer Focus: The ideal candidate will have a strong customer‑focused mindset ensuring that dealer and customer satisfaction is always a top priority.
• Team Collaboration: We value team collaboration and are seeking candidates who thrive in a team‑oriented environment working effectively with colleagues to achieve common goals.

Nice to Have

• Language Skills: While not mandatory Dutch language proficiency is advantageous (both written and verbal).
• Passion for technology: Candidates should be technology‑focused with some knowledge in CRM systems with existing knowledge of Oracle and/or Salesforce being highly desirable.
• Accountability & Ownership: We seek individuals who take accountability and ownership of their work demonstrating responsibility and commitment to achieving excellent results.

Job Title

Lease Service Representative

Salary

28,444.00 – 36,977.00 (Depending on experience)

Contract

12 Month Fixed Term Contract

Hours

In office Monday – Friday full time 37.5 hours.

Benefits

• 24 days annual leave increasing with service to 30 days
• 8% performance bonus (Paid quarterly)
• Green Car Scheme
• Share Scheme
• Non‑contributory Pension Scheme 10%
• Private Medical Insurance
• Dental and Vision Scheme
• Life Insurance

Travel

0%

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Additional Information

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect, integrity, customer focus and innovation. For more information visit us on Twitter, Facebook, LinkedIn and YouTube.

Posting Dates

October 27 2025 – November 9 2025