Learning Programs Lead — Impactful Course Delivery

PwC UK; Cardiff; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Hybrid work options

Private medical cover

GP access (24/7)

Job summary

PwC UK is seeking a Course Manager within the Learning Implementation & Reporting team to oversee the end-to-end delivery of learning interventions, from design through to evaluation, ensuring an excellent learner experience and consistent service delivery.

You will partner with stakeholders and L&D colleagues to manage learning programmes, maintain budgets, risks and timelines, and coach junior team members to foster a culture of continuous improvement and value for the firm.

Qualifications

• Excellent project management, risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills.
• Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm.
• Experience coaching/supervision of more junior team members and the ability to create an environment of trust.
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions.
• Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
• Strong interest in learning design and delivery, and application of 70:20:10

Responsibilities

• Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes
• Accountable for project initiation, budget control, project management, risk management and reporting
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved
• Implement tutor briefings ahead of the L&D programmes
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements
• Be the escalation point for programme queries and risks, and work with the team lead as needed
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively
• Coach and supervise more junior members of the learning experience team

Job description

PwC UK is seeking a Course Manager within the Learning Implementation & Reporting team to oversee the end-to-end delivery of learning interventions, from design through to evaluation, ensuring an excellent learner experience and consistent service delivery.

You will partner with stakeholders and L&D colleagues to manage learning programmes, maintain budgets, risks and timelines, and coach junior team members to foster a culture of continuous improvement and value for the firm.