Learning & Development Head of Operations

City of London Police; City Of London; On-site; GBP 62,000; Full time

Job summary

A public safety organization in London is seeking a Learning & Development Head of Operations. The role involves managing operational activities, leading financial strategies, and enhancing staff capabilities. Responsibilities include developing training plans, managing a budget, and ensuring alignment with strategic objectives. Candidates must demonstrate a strong background in financial management and experience in learning and development, along with successful performance results. The role offers a starting salary of £51,940 and is open to all Police Staff and external candidates.

Benefits

LGPS Pension Scheme

Access to Blue Light Card scheme

Discounts within the Square Mile

Free access to Force Gym

29 days’ annual leave + bank holidays

Qualifications

• Significant experience of financial management including constructing and managing substantial budgets.
• Experience in working within learning and development services is desirable.
• Expertise in staff management and team building.
• Strong understanding of policy development and procedures.
• Demonstrated ability to achieve performance results against challenging plans.

Responsibilities

• Manage L&D business operations effectively ensuring effective delivery.
• Develop and lead business function, liaising with Finance and HR.
• Lead on developing an Income Generation Strategy.
• Construct and manage a viable budget to achieve training aims.
• Provide business input into operating partnerships.

Skills

Financial management

Experience in learning and development

Staff management

Policy and procedure development

Performance results delivery

Job description

Overview

Post Title: Learning & Development Head of Operations

Contract type: Permanent/Full Time

Rank/grade: F

Salary: Starting Salary £51,940 + £6,920 London Weighting + £200 London weighting supplement

Directorate/department: CSD, L&D

Vetting level required: MV/SC

Location: 21 New Street

This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.

Who are we?

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. City of London Police play a vital role in keeping the City of London diverse community safe. As a Staff Member you will be helping to make the city safer and deliver a valued service for those that live, work and visit the city.

The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.

The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

About The Team

The Learning and Development (L&D) department is a busy and dynamic team with the overarching purpose of supporting the City of London Police strategic aims and objectives by developing an innovative, skilled and agile workforce in a culture that supports inclusivity and empowers our people.

About The Role

To manage L&D business operations effectively by ensuring effective business delivery. To develop and lead the business function of the department, liaising closely with Finance and Human Resources and internal and external partners, and leading Procurement, Administration and other resource management. To lead on priority areas including the development of an Income Generation Strategy and Training Needs Analysis to inform the annual Force Strategic Training Plan.

Ensuring full and effective use of resources in line with City of London Police strategy. In conjunction with finance, to construct and manage a viable budget to achieve stated force training aims (2018 budgetary responsibility in the region of £1m). Post holder will work in conjunction with the Chief Inspector L&D and report to Superintendent Professionalism and Trust. Management responsibility for Administration Team within L&D and performance output.

Responsibilities

In this role, you will:

Training Needs analysis and Strategic training Plan

• Lead on the force Training Needs analysis to develop a Force Strategic Training plan linked at high level to the Strategic workforce Plan, Force Management Statement, Policing Plan and Strategic Patrol Plan. To manage an annual process to ensure changing training needs are captured, recorded and delivered.
• Develop a costed annual strategic training plan in line with set budget and priorities. Identifying internal and external suppliers to meet the force need.

Income Generation Strategy

• Be accountable for delivery of the L&D income generation strategy with a short-term return of £156,000 year 1 and an expected increase year on year. Advise re spend, ensuring within budget and advising which courses are likely to be more profitable. Implementation of pricing strategy in full consideration of relevant market knowledge. Lead on stakeholder and contract management including implementation of systems to manage external delegates. Line manage administration staff assigned to this project.
• Set and manage a commercially viable budget in conjunction with finance.

Business management

• Provide business input into the creation of any L&D operating partnerships or associated contractual relationships including responsibility for contracts and procurement.
• In conjunction with C/Insp L&D to manage quality assurance returns to the College of Policing including development of meaningful Equality Impact Assessments
• Working closely with HR and finance in relation to reporting, analysis of data and issues, making recommendations to mitigate risk

People management

• Lead, manage and be accountable for the provision of L&D administration, ensuring the delivery of customer focused services
• Aligning staff managed CPD objectives and aspirations to both L&D and CoLP
• Development of career pathways for Police Staff including curriculum mapping and resource management to deliver training identified
• Using expertise to coach in business skills

Requirements

For this role, we need you to have experience of:

• Significant experience of financial management including the construction and management of a significant budget, understanding of profit and loss and costing models
• Experience of working within learning and development/training/teaching services (desirable)
• Experience of staff management, team building and staff development
• Experience in developing and managing policy and procedures
• Experience in delivering excellent performance results against a challenging plan within deadlines

This vacancy is open only to those who have the right to work in the UK.

If you would like to discuss the role please contact:

Detective Chief Supt Kate MacLeod @ [e-mail] or Chief Inspector Daniel Murphy @ [e-mail]

Selection Process

As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role. The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.

The closing date for applications is 12pm on Friday 6th of February 2026

We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via [e-mail]

Benefits

A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.

The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.

The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit

https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/

• LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
• Access to Blue Light Card scheme -Welcome to Blue Light Card
• Discounts within the Square Mile specifically for City of London Police employees
• Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
• 29 days’ annual leave + bank holidays, increasing up to 33 days with continuous service
• Season Ticket Loans