Learning and Development Support Officer

SUFFOLK COUNTY COUNCIL; Great Bricett; On-site; GBP 35,000; Full time

Job summary

A local government authority is seeking a Learning and Development Support Officer to enhance training across its services. The successful candidate will be responsible for planning engaging training sessions, collaborating with partners, and promoting a culture of continual improvement. Ideal applicants will possess a teaching qualification and demonstrate strong communication skills. The position offers a competitive salary of £34,434 per annum and various benefits including flexible working options and up to 29 days of leave.

Benefits

Up to 29 days annual leave

Membership of a competitive Local Government Pension Scheme

Flexible working options

Training and development opportunities

Qualifications

• Experience in planning and delivering training sessions for adult learners.
• Evidence of continuous professional development.
• Willingness to travel across Suffolk.

Responsibilities

• Plan and deliver engaging training sessions.
• Work closely with the Learning and Development Adviser.
• Monitor and evaluate training effectiveness.
• Promote equality, diversity, and inclusion.

Skills

Strong communication skills

Collaboration skills

Creativity

Problem-solving

ICT proficiency

Education

A teaching or adult learning qualification

Assessor/IQA qualifications

Job description

Salary and working hours vary depending on whether you are appointed on operational fire officer terms, or local government terms. Full details are provided in the Job and Person Profile (found in the 'How to apply' section below).

Please note: This role is open to learning and development specialists from both fire and rescue services and other sectors.

Learning and Development Support Officer Overview

As a Learning and Development Support Officer you will play a key role in planning, delivering, and maintaining training across Suffolk Fire and Rescue Service. You will help shape learning solutions, support development activities, and contribute to a culture of continuous improvement.

Responsibilities

• Plan and deliver engaging training sessions that build essential skills.
• Work closely with the Learning and Development Adviser to design creative learning solutions.
• Identify development needs and help close performance gaps.
• Provide constructive feedback to individuals and teams.
• Monitor and evaluate training effectiveness, recommending improvements.
• Build strong relationships with internal and external partners.
• Promote equality, diversity, and inclusion in all aspects of your work.

Qualifications

• A teaching or adult learning qualification (or willingness to gain one); Assessor/IQA qualifications desirable.
• Evidence of continuous professional development.
• Strong communication and collaboration skills; calm and adaptable under pressure.
• Ability to design and deliver engaging training for adult learners.
• ICT proficiency and understanding of learning environments and relevant legislation.
• A creative, solution‑focused approach to problem‑solving.
• Willingness to travel across Suffolk; operational firefighters must be fully competent.

We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

Salary and Hours

Salary: £34,434 per annum (pro rata for part time). This is also open to current Suffolk Fire and Rescue Service grey book operational staff at Crew Manager level in accordance with NJC pay scales.

Hours: 37 or 42 hours per week - Flexible working options available.

Contract

Contract: Permanent.

Benefits

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.

Plus lots more!

Reimagine the possibilities.