Leakage Optimisation Analyst

idibu; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water and wastewater company in the UK is seeking a Leakage Optimisation Analyst to join their team. In this role, you will monitor DMA leakage performance, manage repair activities, and collaborate with field teams and contractors to drive improvements. The ideal candidate should possess strong analytical and problem-solving skills and have effective communication abilities for stakeholder engagement. This role offers a starting salary of £35,000 per annum and various benefits, including health and well-being perks.

Benefits

26 days holiday per year

Generous pension scheme

Health and well-being benefits

Qualifications

• Strong analytical and problem‑solving skills.
• Effective communication skills for working with stakeholders.
• Working knowledge of water networks or hydraulic systems is preferred.

Responsibilities

• Monitor DMA leakage performance and initiate corrective actions.
• Manage and prioritise active leakage detection and repair activities.
• Use systems to identify issues and raise jobs promptly.
• Ensure contractor performance management follows the NetAlytics Targeting process.
• Assist with data optimisation to ensure accuracy across systems.

Skills

Analytical skills

Problem-solving skills

Effective communication

Tools

Netbase

PI Vision

Salesforce

Job description

We have an opportunity for a Leakage Optimisation Analyst to join our Leakage Optimisation Team at Thames Water! In this role, you’ll play a vital part in monitoring leakage performance and driving improvements across our network. You’ll work closely with field teams and contractors to ensure effective targeting of leakage detection and repair activities. Using tools like Netbase, PI Vision, and Salesforce, you’ll identify issues, raise jobs, and help us deliver on our leakage reduction commitments. In addition, you’ll need to be confident working with data, validating information, and ensuring accuracy across multiple systems. Collaboration is key – you’ll work with internal teams and external partners to optimise processes and share insights that support better decision‑making.

What you’ll be doing as a Leakage Optimisation Analyst

• Monitor DMA leakage performance and initiate corrective actions.
• Manage and prioritise active leakage detection and repair activities.
• Use systems such as Netbase, PI Vision, and Salesforce to identify issues and raise jobs promptly.
• Ensure the NetAlytics Targeting process is followed for effective contractor performance management.
• Raise and assign campaign packs to leakage detection partners.
• Report and raise jobs for district meter and commercial logger faults to maintain DMA operability.
• Support DMA improvement activities and escalates anomalies for investigation.
• Assist with data optimisation to ensure accuracy across systems.
• Occasionally deputise for the Leakage Optimisation Engineer and attend meetings.

What you should bring

• Working knowledge of water networks or hydraulic systems (preferred but not essential).
• Strong analytical and problem‑solving skills.
• Effective communication skills for working with internal and external stakeholders.
• Desire to learn and develop within Thames Water.
• Full driving licence and own transport (desirable but not mandatory).

What’s in it for you

• Starting salary of £35,000 per annum, depending on experience.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Generous pension scheme through AON.
• Enhanced maternity and paternity leave.
• Access to health and wellbeing benefits, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments – whether that’s extra time, accessible formats, or anything else – just let us know, we’re here to help and support.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.