Lead Service Designer — Transformation & UX Leadership

North Yorkshire Council; Selby; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Selby seeks a Lead Service Designer to join their Service Design team, focusing on user-centric service delivery. This hybrid role involves collaboration with various stakeholders to drive service transformation. The ideal candidate will have a strong background in service management or business analysis, alongside experience in leading service design projects. You will oversee the design of complex services and champion best practices whilst contributing to an innovative environment.

Benefits

Shopping discounts

Green car salary sacrifice scheme

Financial wellbeing and health assistance

Local government pension scheme

Flexible working options

Qualifications

• Educated to degree level (Level 5) or equivalent experience.
• Evidence of commitment to continuing professional development (CPD).
• Experience in leading service design aligned with user needs.
• Strong background in stakeholder engagement.

Responsibilities

• Oversee design of services with a user-centric approach.
• Collaborate with senior multidisciplinary teams.
• Champion best practices and facilitate workshops.
• Guide design practice to senior service designers.

Job description

A local government authority in Selby seeks a Lead Service Designer to join their Service Design team, focusing on user-centric service delivery. This hybrid role involves collaboration with various stakeholders to drive service transformation. The ideal candidate will have a strong background in service management or business analysis, alongside experience in leading service design projects. You will oversee the design of complex services and champion best practices whilst contributing to an innovative environment.