Lead Service Designer: Strategy, Public Sector & AI

faculty

United Kingdom

On-site

GBP 70,000 - 100,000

Full time

3 days ago

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Job summary

Faculty in the United Kingdom is seeking a Lead Service Designer to shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable solutions.

You will guide large-scale user research, develop service blueprints and journey maps, facilitate senior stakeholder workshops, and oversee prototyping of service components, collaborating with government and public sector clients to transform public services with responsible AI and

Qualifications

Expertise in advanced user research methodologies and teams.
Ability to create high-level service blueprints and journey maps.
Skilled at facilitating workshops with senior stakeholders.
Experience directing prototyping for complex service components.
Strong written and verbal communication with strategic narratives.
Experience working with government and public sector clients.

Responsibilities

Direct large-scale research to uncover strategic insights and mentor teams.
Develop service-wide journey maps and evolving personas.
Drive creation of high-level service blueprints shaping transformation.
Facilitate workshops with senior stakeholders to align on strategy.
Oversee prototyping of service components with cross-disciplinary teams.
Collaborate with government/public sector clients to improve public services with AI and design.