Lead Service Designer – AI-Driven Transformation

DesignJobs; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Faculty is seeking a Lead Service Designer to shape strategic directions for service design across the business, aligning cross-functional teams to deliver innovative, scalable AI-enabled solutions. You will pioneer unified service ecosystems, embed systems thinking, and drive transformation for diverse clients, including public sector organisations.

You’ll direct large-scale research, develop journey maps and personas, and drive high-level service blueprints while guiding workshops with senior

Qualifications

• Extensive experience with advanced user research methodologies and mentoring research teams.
• Ability to create high-level service blueprints and journey maps to align organizational directions.
• Exceptional facilitation skills for senior stakeholder workshops; strong written and verbal communication.

Responsibilities

• Direct large-scale research efforts and mentor cross-functional teams.
• Develop service-wide journey maps and evolving personas for diverse scenarios.
• Drive creation of high-level service blueprints to shape enterprise transformation.
• Facilitate workshops with senior stakeholders to align on strategic direction.
• Oversee prototyping of service components and cross-disciplinary testing.
• Collaborate with government and public sector clients to transform public service delivery using AI and design.

Skills

User research methods

Team mentoring

Service blueprints

Journey maps

Stakeholder facilitation

Public sector collaboration

Job description

Faculty is seeking a Lead Service Designer to shape strategic directions for service design across the business, aligning cross-functional teams to deliver innovative, scalable AI-enabled solutions. You will pioneer unified service ecosystems, embed systems thinking, and drive transformation for diverse clients, including public sector organisations.

You’ll direct large-scale research, develop journey maps and personas, and drive high-level service blueprints while guiding workshops with senior