Lead AI-Driven Public Sector Service Designer

Faculty; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Faculty is seeking a Lead Service Designer to shape the strategic direction of service design across the business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. You will guide large-scale user research and craft long-term strategies, empowering clients to conquer complex organisational challenges.

You will facilitate workshops with senior stakeholders, develop service blueprints and journey maps, and collaborate with government and public sector

Qualifications

• Expertise in advanced user research methodologies.
• Ability to create detailed service blueprints and journey maps.
• Strong facilitation skills for senior stakeholder workshops.
• Proven track record delivering complex, scalable public services.

Responsibilities

• Directs large-scale user research to uncover strategic insights and mentors research teams.
• Develops comprehensive service-wide journey maps and evolving personas.
• Drives creation of high-level service blueprints shaping enterprise transformation.
• Facilitates workshops with senior stakeholders to align on strategic direction.
• Oversees prototyping of service components and validates concepts iteratively.
• Collaborates with government and public sector clients to transform public service delivery through AI and design.

Skills

User research leadership

Team mentoring

Service blueprinting

Workshop facilitation

Strategic communication

Public sector collaboration

Job description

Faculty is seeking a Lead Service Designer to shape the strategic direction of service design across the business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. You will guide large-scale user research and craft long-term strategies, empowering clients to conquer complex organisational challenges.

You will facilitate workshops with senior stakeholders, develop service blueprints and journey maps, and collaborate with government and public sector