Senior Service Designer: AI-Driven Service Blueprints

Faculty; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Faculty in London is seeking a Senior Service Designer to shape complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division.

You will map intricate user journeys, construct systemic service blueprints, and lead cross‑functional alignment, transforming challenges into scalable, AI‑enabled solutions for government, finance, and public sector clients.

Qualifications

• Advanced knowledge of diverse user research techniques.
• Deep expertise in systems thinking and creating actionable service blueprints for complex environments.
• Strong facilitation capabilities with experience leading client workshops.

Responsibilities

• Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.
• Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.
• Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.
• Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.
• Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision‑makers.
• Directing prototyping efforts and co‑design sessions across diverse client applications to validate service models before deployment.
• Collaborating with government and public sector clients to transform public service delivery through AI and design.

Skills

User research

Systems thinking

Facilitation

Service blueprints

Workshop leadership

Prototyping

Public sector experience

Job description

Faculty in London is seeking a Senior Service Designer to shape complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division.

You will map intricate user journeys, construct systemic service blueprints, and lead cross‑functional alignment, transforming challenges into scalable, AI‑enabled solutions for government, finance, and public sector clients.