Senior Service Designer for AI Systems (Public Sector)

DesignJobs; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Faculty is seeking a Senior Service Designer to design complex service ecosystems across client environments, balancing user needs with business goals within our Applied AI division. You will map intricate user journeys and lead cross-functional alignment to deliver scalable AI-enabled services.

You will collaborate with government and public sector clients to transform public service delivery, facilitate high-impact workshops, and craft compelling artefacts for decision-makers.

Qualifications

• Advanced user research techniques with strategic insight.
• Expertise in systems thinking and actionable service blueprints.
• Strong facilitation for cross-functional client workshops.
• Experience designing and refining service prototypes.
• Experience with government/public sector projects.

Responsibilities

• Lead complex user research and translate findings into actionable recommendations.
• Create comprehensive enterprise user journey maps.
• Design service blueprints optimizing people, processes, and AI.
• Lead stakeholder workshops to tackle systemic challenges.
• Develop visual artefacts and narratives for client decisions.
• Direct prototyping and co-design sessions across client apps.

Skills

User research expertise

Systems thinking

Facilitation of workshops

Service blueprinting

Prototyping and testing

Job description

Faculty is seeking a Senior Service Designer to design complex service ecosystems across client environments, balancing user needs with business goals within our Applied AI division. You will map intricate user journeys and lead cross-functional alignment to deliver scalable AI-enabled services.

You will collaborate with government and public sector clients to transform public service delivery, facilitate high-impact workshops, and craft compelling artefacts for decision-makers.