Lead Service Designer: Transform Public Services (Hybrid)

Service Design Jobs; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

25 days holiday

Private medical care

Pension & life

Certifications support

Retail discounts

Employee Resource Groups

Job summary

Netcompany in the United Kingdom is seeking a Lead Service Designer to deliver high-profile digital products and services for major private and public sector organisations. You will engage across user, technical and business operations to build end-to-end solutions that meet user needs and deliver business impact.

In a hybrid delivery model, you will lead design workshops, test prototypes with users, and coach teams to deliver innovative digital services within complex transformation programs

Responsibilities

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users
• You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
• You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
• You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
• You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions

Job description

Netcompany in the United Kingdom is seeking a Lead Service Designer to deliver high-profile digital products and services for major private and public sector organisations. You will engage across user, technical and business operations to build end-to-end solutions that meet user needs and deliver business impact.

In a hybrid delivery model, you will lead design workshops, test prototypes with users, and coach teams to deliver innovative digital services within complex transformation programs