Lead Service Designer, Digital CX & Customer Journeys

Sky; Slough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading media and entertainment brand is looking for a Lead Service Designer to enhance digital customer experiences. This role involves leading service design across Agile teams and driving the strategy to create world-class customer journeys. You will be responsible for analyzing and improving multi-channel experiences while aligning them with accessibility standards. The position is hybrid, based in either Osterley or Leeds in the UK.

Qualifications

• Experience leading service design teams and projects.
• Strong understanding of customer journey mapping.
• Proven track record in Agile environments.

Responsibilities

• Lead a team of service designers to improve customer journeys.
• Drive service design strategy aligned with business goals.
• Contribute to CX strategy and design excellence.

Skills

Service design

Agile methodologies

Customer experience strategy

Accessibility standards

Job description

A leading media and entertainment brand is looking for a Lead Service Designer to enhance digital customer experiences. This role involves leading service design across Agile teams and driving the strategy to create world-class customer journeys. You will be responsible for analyzing and improving multi-channel experiences while aligning them with accessibility standards. The position is hybrid, based in either Osterley or Leeds in the UK.