Lead Product Manager, Personalisation & Loyalty

China-Britain Business Council; Greater London; Híbrido; GBP 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

33 days holiday including bank hols

Virtual GP access 24/7

Private medical insurance (single)

Annual at-home health testing kit

Employee Assistance Programme

Pension with 5% employer contribution

Life assurance (2x salary)

Product allowance (£50)

Cashback & retailer discounts

25% colleague discount

Wellhub membership with gym discounts

Cycle to Work

Resumo da oferta

Holland & Barrett is seeking a Lead Product Manager to shape the vision for Personalisation and Loyalty, leading two product areas including H&BMe, aligning product teams to deliver meaningful customer and business outcomes across digital and in-store experiences.

You'll work with technology, data, marketing and design, using customer insights and experimentation to drive engagement, conversion and retention, while supporting broader digital transformation and delivering a maternity leave cover.

Qualificações

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.

Responsabilidades

• Shape vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver customer and business outcomes.
• Create connected, personalised experiences across website, app and stores.
• Collaborate with tech, data, marketing and design to realise ideas.
• Use insights and experiments to improve engagement, conversions and retention.
• Influence stakeholders and support digital transformation priorities.

Conhecimentos

Digital product leadership

Data-informed decision making

Stakeholder management

Team leadership

Descrição da oferta de emprego

Holland & Barrett is seeking a Lead Product Manager to shape the vision for Personalisation and Loyalty, leading two product areas including H&BMe, aligning product teams to deliver meaningful customer and business outcomes across digital and in-store experiences.

You'll work with technology, data, marketing and design, using customer insights and experimentation to drive engagement, conversion and retention, while supporting broader digital transformation and delivering a maternity leave cover.