Product Lead (42714)

Holland Barrett; Greater London; Híbrido; GBP 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

24/7 Virtual GP access

Wellbeing testing kit

Life assurance

Pension with employer contribution

Colleague discount

Employee assistance programme

Cycle to Work

Colleague product allowance

Discounter discounts

Wellhub membership

Descripción de la vacante

Holland & Barrett is seeking a Lead Product Manager on a full-time, 12-month fixed-term contract to cover maternity leave. You will lead the Personalisation and Loyalty spaces, shaping the vision and roadmap across our digital and in-store experiences.

You’ll unite technology, data, marketing and design teams to deliver meaningful customer outcomes. In this role you’ll use customer insights and experimentation to drive engagement, conversion and retention, while balancing customer and commercial

Formación

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• Ability to bring people together, communicate clearly and balance customer and commercial needs.

Responsabilidades

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

Conocimientos

Lead product strategy

Personalisation

Loyalty programmes

Cross-functional leadership

Data-driven decisions

Customer insights

Descripción del empleo

Help us make health and wellness more personal for every body.At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone. We're looking for a Lead Product Manager to join us on a full-time, 12-month fixed-term contract, covering maternity leave, and help shape the future of personalisation and loyalty across our digital and in-store experiences. You'll lead two exciting product areas, including our H&B&Me loyalty programme, bringing teams together to create relevant, rewarding experiences that help customers feel supported on their wellness journeys.

What you'll be doing

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

What you'll bring

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• An ability to bring people together, communicate clearly and balance customer and commercial needs.

Benefits

• 33 days, including bank holidays
• Holiday purchase scheme
• 24/7 Virtual GP access
• Private medical insurance - single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Ready to help shape more personalised wellness experiences? Bring your ideas, experience and curiosity to Holland & Barrett. We'd love to hear from you.

About Holland & Barrett

We're a health and wellness retailer with over 150 years of heritage and a bold ambition for the future. We combine trusted knowledge, innovation and a passion for wellbeing to help people back their bodies and live well.

Inclusion & accessibility statementAt Holland & Barrett

At Holland & Barrett, we believe wellness is for every body, and so is opportunity. We welcome applications from people of all backgrounds and experiences. If you need adjustments or support during the recruitment process, please let us know.

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