Product Lead

HOLLAND AND BARRETT; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

33 days holiday

Medical insurance

Health testing kit

Assistance Programme

Pension 5%

Life Assurance 2x salary

Product allowance

Retail discounts

Wellhub access

Cycle to Work

Cashback discounts

Job summary

Holland & Barrett is seeking a Lead Product Manager to shape the future of personalisation and loyalty across our digital and in-store experiences. You will lead two product areas including HBMe loyalty, coordinating cross-functional teams to deliver personalised customer journeys.

The role is a full-time, 12-month fixed-term contract covering maternity leave, with hybrid work in the UK. You will shape strategy, deliver roadmaps, and use data to improve engagement and retention.

Qualifications

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• An ability to bring people together, communicate clearly and balance customer and commercial needs.

Responsibilities

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

Skills

Product strategy

Digital products

Personalisation

Loyalty

Data-driven decisions

Stakeholder management

Team leadership

Experimentation

Customer insights

Job description

Help us make health and wellness more personal for every body.

At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone. We're looking for a Lead Product Manager to join us on a full-time, 12-month fixed-term contract, covering maternity leave, and help shape the future of personalisation and loyalty across our digital and in-store experiences.

You'll lead two exciting product areas, including our H&B&Me loyalty programme, bringing teams together to create relevant, rewarding experiences that help customers feel supported on their wellness journeys.

What you'll be doing

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

What you'll bring

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• An ability to bring people together, communicate clearly and balance customer and commercial needs.

Benefits

• 33 days, including bank holidays
• Holiday purchase scheme
• 24/7 Virtual GP access
• Private medical insurance - single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Ready to help shape more personalised wellness experiences?

About Holland & Barrett

We're a health and wellness retailer with over 150 years of heritage and a bold ambition for the future. We combine trusted knowledge, innovation and a passion for wellbeing to help people back their bodies and live well.

Inclusion & accessibility statement

At Holland & Barrett, we believe wellness is for every body, and so is opportunity. We welcome applications from people of all backgrounds and experiences. If you need adjustments or support during the recruitment process, please let us know.

#LI-Hybrid #LI-IF1