Product Lead, Personalisation & Loyalty

Holland & Barrett; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

33 days, including bank holidays

Holiday purchase scheme

24/7 Virtual GP access

Private medical insurance – single

Annual health testing kit after 6m

Employee Assistance Programme & Mental

Workplace pension 5% employer

Life assurance (2x salary)

Colleague product allowance after 6m

Cashback and retailer discounts

25% colleague discount

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett seeks a Lead Product Manager to own Personalisation and Loyalty on a full-time, 12-month fixed-term contract covering maternity leave. You will shape the H&BMe loyalty programme and drive connected experiences across website, app and stores.

You will lead two product areas, collaborate with technology, data, marketing and design teams, and leverage customer insights to improve engagement, conversions and retention.

Qualifications

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions. An ability to bring people together, communicate clearly and balance customer and commercial needs.

Responsibilities

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

Skills

Product leadership

Digital products

Personalisation

Loyalty programs

Stakeholder management

Job description

Holland & Barrett seeks a Lead Product Manager to own Personalisation and Loyalty on a full-time, 12-month fixed-term contract covering maternity leave. You will shape the H&BMe loyalty programme and drive connected experiences across website, app and stores.

You will lead two product areas, collaborate with technology, data, marketing and design teams, and leverage customer insights to improve engagement, conversions and retention.